Status: owner review pending. Business identity, registered address, contact details, effective date, statutory references, operational timeframes, and any fees must be supplied and verified before launch.

Serviceability

Define supported destinations, postcode limitations, and any order types that need a separate delivery quotation.

Processing and dispatch

State how product-specific preparation or made-to-order time is shown and when an estimated dispatch window becomes binding, if at all.

Shipping charges and tax

Explain where shipping charges and applicable taxes are displayed before payment, including any exceptions that require a quotation.

Tracking and delivery

Describe when tracking is provided, how delivery attempts are handled, and what the customer should do if a parcel is delayed.

Damage or missing parcels

Insert the approved reporting channel, evidence requirements, notification window, carrier process, and available resolution paths.

Approval checklist

• Insert the confirmed legal business name, address, and support contacts.
• Confirm that this text matches the actual checkout, fulfilment, communication, and record-keeping process.
• Have the final wording reviewed for applicable Indian law and the business model.
• Add an effective date and retain a record of the approved version.