Returns, refunds, and cancellations.
The final policy will distinguish standard items, custom work, damage, incorrect supply, and cancellation stages.
This page is published for layout review only. It is not the final legal text. Replace and approve every section with the business owner and a qualified adviser before accepting live orders.
Status: owner review pending. Business identity, registered address, contact details, effective date, statutory references, operational timeframes, and any fees must be supplied and verified before launch.
Eligibility
Define which order types may be returned, which exclusions are lawful and appropriate, and the condition and evidence required.
Return request process
Insert the approved support channel, notification window, authorisation steps, packaging expectations, and return-address process.
Cancellations
Explain when an order may be cancelled and how the position changes after materials, design preparation, carving, or dispatch begins.
Inspection and refunds
State how returned goods are inspected, which payment route is used for approved refunds, and the realistic processing sequence.
Damage or error
Provide a separate path for transit damage, defects, or an item that does not match the confirmed order.
Approval checklist
- Insert the confirmed legal business name, address, and support contacts.
- Confirm that this text matches the actual checkout, fulfilment, communication, and record-keeping process.
- Have the final wording reviewed for applicable Indian law and the business model.
- Add an effective date and retain a record of the approved version.